Return & Refund Policy | iMobileMart

Return & Refund Policy | iMobileMart – 30-Day Easy Returns
Shop confidently at iMobileMart. Enjoy a 30-day return policy for unused items. Learn how to return or exchange your iPhone case easily and securely.

Our Promise

At iMobileMart, your satisfaction is our top priority.
We stand behind the quality of every iPhone case we sell. If for any reason you’re not completely happy with your purchase, our 30-day return and refund policy ensures a smooth and secure experience.

30-Day Return Window

You may request a return within 30 days of the delivery date.
To qualify for a refund or exchange, your item must meet the following conditions:

✅ Unused and undamaged
✅ In its original packaging
✅ Includes all original inserts or accessories

Items that show signs of wear, misuse, or modification are not eligible for return.

How to Start a Return

To initiate a return:

  1. Email us at support@imobilemart.com

  2. Include your order number, full name, and reason for return

  3. Our team will respond within 24 business hours with instructions and a return shipping label (if applicable)

Once we receive and inspect your returned item, we’ll notify you by email about your refund status.

Refund Process

  • Approved refunds are issued to your original payment method (credit/debit card, PayPal, etc.)

  • Refunds typically appear within 5–7 business days after processing

  • If your return is rejected (e.g., item damaged or not in original condition), we’ll contact you directly to discuss next steps

Please note: Shipping costs for express delivery (if selected) are non-refundable.

Exchanges

Need a different model or color?
You can request an exchange instead of a refund during the 30-day window.
Once we receive your returned product, we’ll send out the replacement promptly.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Photos of the item and packaging

  • Your order number and delivery details

We’ll send a replacement or full refund at no additional cost.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns for:

  • Used or installed phone cases

  • Items without original packaging or accessories

  • Final sale or clearance products (clearly marked at checkout)

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check with your bank or payment provider

  2. Then contact our team at support@imobilemart.com — we’ll assist you immediately

Return Shipping

  • Standard return shipping costs may apply unless the return is due to our error (e.g., wrong or defective item).

  • You’ll receive instructions for safe packaging and the correct return address via email once your return is approved.

Customer Support

If you have any questions about your return or refund, our friendly U.S.-based team is ready to help.

📧 Email: support@imobilemart.com
📞 Phone: +1 (510) 732-5760
📍 Address: 26940 Hesperian Blvd, Hayward, CA 94545, United States
🕘 Business Hours: Monday–Friday, 9 AM – 6 PM (PST)

Our Commitment

We believe in transparent, fair, and customer-first policies.
That’s why our return and refund terms are clear, simple, and fully compliant with:

  • Google Merchant Center Policy Requirements

  • U.S. Consumer Protection Standards

  • Secure Payment Regulations (PCI, SSL)

Every return request is handled with care — because at iMobileMart, your trust matters most.