Frequently Asked Questions (FAQ) | iMobileMart

Find quick answers about shipping, returns, MagSafe compatibility, and orders at iMobileMart — your trusted U.S. iPhone case store.

1. Where is iMobileMart located?

We’re a U.S.-based company located at:
26940 Hesperian Blvd, Hayward, CA 94545, United States.
All orders are shipped directly from our U.S. facility or verified fulfillment partners.

2. What types of iPhone cases do you sell?

iMobileMart specializes in premium iPhone 17 cases and designer mobile covers, including:

  • Mother of Pearl & Abalone Shell Cases

  • MagSafe-Compatible Cases

  • Checkered & Patterned Designs

  • Slim, Shockproof, and Transparent Covers
    Each case is crafted for durability, elegance, and device safety.

3. Are your cases MagSafe compatible?

Yes!
Many of our models, especially those listed as “MagSafe-Compatible,” include built-in magnetic alignment for seamless charging and accessory support.

4. How long does shipping take?

  • Free Standard Shipping: 3–5 business days (U.S. orders only)

  • Express Shipping: 1–2 business days
    All orders are processed within 24 hours (Monday–Friday) and shipped via trusted carriers like USPS, UPS, or FedEx.
    You’ll receive an email with tracking information once your order ships.

5. Do you ship internationally?

Currently, we ship to U.S. addresses only.
We’re working to expand international shipping soon — subscribe to our newsletter for updates.

6. What is your return policy?

We offer a 30-day return guarantee on all eligible items.
To qualify:

  • The item must be unused, undamaged, and in original packaging.

  • Refunds are issued to the original payment method after inspection.
    To start a return, simply email support@imobilemart.com with your order number and details.

7. How can I contact customer support?

Our U.S.-based support team is available by:

We respond to most emails within 24 business hours.

8. Is it safe to shop on your website?

Absolutely.
Our website is SSL-encrypted and uses secure payment gateways (Visa, MasterCard, PayPal, etc.).
We comply with GDPR, CCPA, and Google Merchant Center transparency and data protection standards.
Your personal data is never shared or sold to third parties.

9. How do I track my order?

Once your order ships, you’ll receive an email with your tracking number and link.
You can also log in to your iMobileMart account to view order status anytime.

10. Do your cases fit perfectly with screen protectors?

Yes, our cases are designed with precise cutouts and raised bezels for full compatibility with most screen protectors and camera lens guards.

11. What if I received a damaged or incorrect item?

We sincerely apologize if that happens!
Please contact us immediately at support@imobilemart.com with photos of the item and your order number.
We’ll replace or refund your order promptly at no extra cost.

12. Do you offer any warranties?

All iMobileMart products come with a standard 30-day quality assurance policy.
If you receive a defective product, we’ll gladly offer a replacement or refund.

13. Can I cancel or change my order?

If your order hasn’t shipped yet, contact us at support@imobilemart.com as soon as possible.
We’ll do our best to modify or cancel it before processing.

14. How can I leave a review?

After your order is delivered, you’ll receive an email invitation to leave a review.
We value every review and continuously use your feedback to improve our products and service.

15. How do I know you’re a verified business?

iMobileMart is a registered U.S. business, operating from Hayward, California, with verified contact details, policies, and payment security standards.
Our store follows all Google Merchant Center and U.S. eCommerce transparency requirements.

Still Need Help?

If your question isn’t listed here, we’d love to help directly.
📧 Email us at support@imobilemart.com
đź“ž Call us at +1 (510) 732-5760
We’re here Monday–Friday, 9 AM – 6 PM (PST)