Shipping Policy
At iMobile Mart, we are committed to providing a smooth and reliable shopping experience by ensuring your orders are processed carefully and delivered safely. Please review our shipping policy below for important information about order processing, delivery times, and shipping procedures.
Order Processing
All orders are processed after payment has been successfully confirmed.
- Orders are typically processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During high-demand periods, holidays, or special promotions, processing times may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Destinations
Currently, iMobile Mart ships orders within the United States only.
At this time, we do not offer international shipping.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery times are:
- Standard Shipping: 3–7 Business Days
- Expedited Shipping: 2–3 Business Days (when available)
Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays, weather conditions, holidays, or unexpected circumstances.
Shipping Costs
Shipping charges are calculated during checkout based on your delivery address, selected shipping method, and order details.
From time to time, iMobile Mart may offer free shipping promotions or special delivery offers on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become available after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect or incomplete address is provided, delays, additional shipping fees, or returned packages may occur. Any additional costs required to reship an order due to incorrect information may be the customer’s responsibility.
Lost, Stolen, or Delayed Packages
After your order has been shipped and transferred to the carrier, delivery is managed by the shipping provider.
If your package is delayed, lost, or marked as delivered but cannot be located, please contact us. Our team will assist you in working with the carrier to help resolve the issue.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us assist you quickly, please provide:
- Order number
- Photos of the damaged item(s)
- Photos of the packaging received
Contact Us
If you have any questions regarding shipping, please contact us:
iMobile Mart
Address: 26940 Hesperian Blvd, Hayward, CA 94545, United States
Phone: +1 304 232 2030
Email: support@imobilemart.com
Thank you for shopping with iMobile Mart. We appreciate your trust and are committed to providing a reliable and enjoyable shopping experience.