Refund and Returns Policy
At iMobile Mart, customer satisfaction is our priority. We want you to feel confident when shopping with us, and we are committed to making the return and refund process simple, clear, and hassle-free.
If you are not completely satisfied with your purchase, please review our return policy below.
30-Day Return Policy
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, your item must be:
- Unworn, unused, and unwashed
- In its original condition
- Have all original tags attached
- Returned with original packaging whenever possible
- Accompanied by your order number or proof of purchase
Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable
- Items that have been worn, washed, altered, damaged, or missing original tags
For hygiene reasons, certain personal items or accessories may not be eligible for return unless they arrive damaged or defective.
How to Request a Return
Before returning any item, please contact our customer support team for approval and return instructions.
Please provide the following information:
- Order number
- Customer name
- Reason for the return
- Photos of the item (if damaged, defective, or incorrect)
Email: support@imobilemart.com
Please do not send items back without contacting us first. Unauthorized returns may not be accepted or may delay the refund process.
Refund Process
Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.
After approval:
- Refunds will be issued to your original payment method.
- Refunds are processed within 5–10 business days after approval.
- Processing time may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is caused by an error from our side.
Exchanges
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
If a replacement item is available, we will arrange an exchange. If the item is unavailable, we will provide a refund or another suitable solution.
Return Shipping
Return shipping costs depend on the reason for the return.
iMobile Mart will cover return shipping costs if:
- You received a damaged item
- You received an incorrect item
- The product has a manufacturing defect
Customers are responsible for return shipping costs if:
- The item does not fit
- You selected the wrong size
- You changed your mind
- The return is based on personal preference
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Order number
- Photos of the item
- Photos of the packaging
Our team will review your request and assist you with the next steps.
Order Cancellations
Orders can be canceled only before they enter processing or shipment.
Once an order has been processed or shipped, cancellation is no longer available. However, you may request a return after receiving your order according to this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
iMobile Mart
26940 Hesperian Blvd
Hayward, CA 94545
United States
Phone: +1 304 232 2030
Email: support@imobilemart.com
Thank you for choosing iMobile Mart. We appreciate your trust and are committed to providing quality fashion products and excellent customer service.